Privacy Policy
Slumberzone New Zealand
Effective date: 08/05/2026
Slumberzone New Zealand (“Slumberzone”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in accordance with the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, submit an enquiry, use our tools, interact with our social media, or otherwise communicate with us.
1. What information we collect
We may collect personal information that you provide directly to us, including:
- your name
- email address
- phone number
- suburb, city, or address details
- retailer preferences
- product interests
- sleep preferences and mattress preferences
- information submitted through contact forms, product enquiry forms, newsletter forms, or sleep selector tools
- any other information you choose to provide in a message or enquiry
We may also collect non-identifying information automatically when you use our website, including:
- IP address
- browser type and version
- device type
- pages visited
- time spent on pages
- referring website
- cookies and similar tracking data
- interaction data from analytics and advertising tools
2. How we collect information
We may collect personal information:
- when you complete a contact form, enquiry form, newsletter form, or sleep selector
- when you communicate with us by email, phone, or social media
- when you visit and browse our website
- when you interact with our advertisements, embedded content, or social media pages
- from third parties such as retailers, service providers, or marketing partners where appropriate and permitted by law
Where practicable, we will collect personal information directly from you. This is consistent with the New Zealand Privacy Act 2020 framework.
3. Why we collect your information
We collect and use personal information for purposes including:
- responding to your enquiries
- helping match you with the right product or retailer
- providing mattress and product recommendations
- improving our website, tools, products, and customer service
- sending requested updates, offers, or marketing communications
- managing business operations and internal records
- analysing website traffic and user behaviour
- maintaining website security and preventing misuse
- complying with legal obligations
Under the Privacy Act, personal information should be collected for a lawful purpose connected with our activities and only where that information is necessary for that purpose.
4. Sleep selector and product recommendation tools
If you use our sleep selector or similar tools, we may collect the answers you submit, including your comfort preferences, sleep position, body support needs, size preferences, and other information used to generate product suggestions.
The purpose of these tools is to help guide product selection. They are not medical advice, and they should not be treated as a diagnosis or professional health recommendation.
5. How we use your information
We may use your information to:
- answer your questions
- connect you with a retailer or sales representative
- send product and brand information
- personalise website content and marketing
- improve product recommendations and user experience
- measure campaign effectiveness
- monitor performance, security, and fraud risks
- comply with legal obligations
6. Sharing your information
We may share personal information with:
- our employees, contractors, and service providers
- website hosting, IT, analytics, and cloud service providers
- marketing, advertising, and communications platforms
- retailers, distributors, and sales partners where relevant to your enquiry
- professional advisers such as lawyers, accountants, or insurers
- regulators, courts, or law enforcement where required by law
Where you submit an enquiry intended for a retailer or product partner, we may pass your details to the relevant retailer or partner so they can respond to you.
The Privacy Act generally allows disclosure for the purpose for which the information was collected, for directly related purposes, or with your authorisation.
7. Overseas disclosure and storage
Some of our service providers may store or process personal information outside New Zealand. This may include hosting providers, analytics providers, email service providers, or cloud-based software systems.
Before we disclose personal information overseas, we take reasonable steps to ensure that the recipient provides protections comparable to those required under the New Zealand Privacy Act 2020. This is consistent with Privacy Principle 12.
8. Cookies and analytics
We may use cookies, pixels, tags, and similar technologies to:
- make the website work properly
- remember preferences
- understand how visitors use our website
- measure traffic and performance
- improve our content and advertising
- support remarketing and campaign reporting
You can usually control cookies through your browser settings. Disabling cookies may affect some website features.
9. Marketing communications
If you subscribe to our emails, newsletters, or marketing updates, or provide your contact details in a way that indicates consent, we may send you promotional messages about our products, services, campaigns, or related content.
You can opt out at any time by using the unsubscribe link in the message or by contacting us directly. New Zealand spam law applies to unsolicited commercial electronic messages and requires a functional unsubscribe facility.
10. Third-party links and embedded content
Our website may contain links to third-party websites, including retailer sites, social media pages, video platforms, or other external services.
These websites have their own privacy policies and terms, and we are not responsible for their practices. If you interact with third-party content embedded on our site, those third parties may collect information about your interaction in accordance with their own policies.
11. Data security
We take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
12. How long we keep your information
We keep personal information only for as long as it is needed for the purpose for which it was collected, or as required by law, business needs, security obligations, or record-keeping obligations.
When information is no longer needed, we take reasonable steps to securely delete, de-identify, or archive it.
13. Your rights
You have the right to:
- ask for access to the personal information we hold about you
- ask us to correct your personal information if it is inaccurate or incomplete
- opt out of marketing communications at any time
- raise a privacy concern or complaint
The Privacy Act gives people the right to request access to and correction of their personal information. Requests can generally be made by email, letter, phone, or in person.
14. How to request access or correction
To request access to or correction of your personal information, please contact our Privacy Officer using the details below.
We may need to verify your identity before responding to your request. In some cases, we may not be able to provide access to information where the Privacy Act allows us to refuse or limit access.
15. Privacy Officer
If you have any questions, requests, or complaints about this Privacy Policy or how we handle personal information, please contact our Privacy Officer:
Privacy Officer
Slumberzone New Zealand
Email: ccare@slumberzone.co.nz
Phone: +64 9 277 4557
Postal address: 18 Noel Burnside Road, Wiri, Auckland 2025
The Privacy Commissioner expects every NZ business to have a privacy officer who is familiar with the organisation’s privacy obligations and can deal with access, correction, and complaints.
16. Complaints
If you believe we have breached your privacy or handled your personal information incorrectly, please contact us first so we can investigate and try to resolve the issue.
If you are not satisfied with our response, you may be able to raise a complaint with the Office of the Privacy Commissioner.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations, or business practices.
The most recent version will always be available on this website.
18. Contact us
If you have any questions about this Privacy Policy or our privacy practices, please contact:
Slumberzone New Zealand
Email: ccare@slumberzone.co.nz
Phone: +64 9 277 4557
Website: www.slumberzone.co.nz