Slumberzone NZ Return Policy

Effective Date: July 2026

Consumer-Facing Remedies: In accordance with the Consumer Guarantees Act 1993, end consumers possess statutory rights regarding products that fail to meet guarantees of acceptable quality or fitness for purpose. The consumer’s initial point of contact and primary contract of sale is with the Retailer.
Manufacturer Indemnity: Slumberzone acknowledges its obligation under Section 12 of the CGA to indemnify the Retailer against consumer claims resulting from verified manufacturing defects, provided the failure does not stem from retailer fault, transport damage outside of Slumberzone’s control, or post-sale consumer misuse.

2. Contracting Out of Consumer Legislation (B2B Transactions)

Pursuant to Section 43 of the CGA and Section 5D of the Fair Trading Act 1986, where goods are acquired by the Retailer for the purposes of a business (wholesale trade and resale), Slumberzone and the Retailer agree to contract out of the provisions of the CGA and the FTA.
Consequently, all commercial disputes, liability limits, and return procedures between Slumberzone and the Retailer are governed exclusively by these terms and the Contract and Commercial Law Act 2017 (CCLA).

3. B2B Return Authorization (RA) Protocol

Retailers must not instruct consumers to return products directly to Slumberzone facilities.
If a Retailer accepts a consumer return due to an alleged manufacturing fault, the Retailer must log a formal Return Authorization (RA) Claim with Slumberzone within 7 business days of receiving the item.
Every claim must include proof of purchase, the production batch number, and clear photographic or physical evidence of the defect.
Slumberzone will assess the claim. If approved, Slumberzone will provide a remedy to the Retailer via credit note, component repair, or stock replacement.